Customer support

Natero

Website

Natero helps Customer Success Managers reduce churn, increase expansion, and manage more accounts with less effort. Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This next generation solution helps B2B software providers prioritize, automate, an

Founded 2012Origin source ↗Checked 2026-09-15

Overview

Natero helps Customer Success Managers reduce churn, increase expansion, and manage more accounts with less effort.

Natero is the only Customer Success solution to combine predictive analytics, customer intelligence, and workflow management in a unified platform. This next generation solution helps B2B software providers prioritize, automate, and scale their Customer Success processes.

Company description As recorded 2026-11-08

Founders & team

Craig Soules

Founder/CEO

Founder of Springtail -- providing horizontal scale-out to existing Postgres instances without requiring migration or application changes. Before that, founder of Natero (S12) and before that CS PhD focused on data storage, databases and distributed systems. Also very interested in increased business efficiency through improved business operations.

Founder profile As recorded 2026-09-15
11team members reported
Source-reported As recorded 2026-09-15

Founded 2012 · Source

News & product activity

Sources & observations

Y Combinator

Profile depthverified profile
Website observationwebsite unreachable
Last website check2026-11-11
Location · source statedSan Francisco, CA, USA; Mountain View, CA, USA
Pricing evidenceNo pricing page confirmed
Maturity: Not assessed · 3 of 6 areas documented

Source-based assessment · automated evidence rules

The source reports an inactive or acquired company; current product identity needs review.

Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Stage definitions
independent websitesource corroborationdescriptive evidenceclassified market and modelsourced peoplesourced founding year