Customer support

Thematic

Website

Thematic is the customer intelligence layer for enterprise CX. We turn unstructured feedback into reporting that teams can stake decisions on and enable AI agents to scale reliably. NPS and CSAT gains of 5 to 35 points. Multi-million-dollar revenue impact. Time-to-insight cut by 80 to 95%. 543% three-year ROI per Forrester. Trusted by DoorDash, Woo

Founded 2017Origin source ↗Checked 2026-09-15

Overview

Thematic is the customer intelligence layer for enterprise CX. Trustworthy and traceable reporting your teams can stake decisions on, and the grounded data foundation your AI agents need to scale safely. Customers see NPS gains of 5 to 35 points and have attributed $4.8M in revenue from a 6-month pilot. Forrester measured 543% three-year ROI. Trusted by DoorDash, Woolworths, BNY, and Mitsubishi.

Company description As recorded 2026-11-08
LinkedIn About
Customer supportAnalyticsBusinessesEnterpriseSubscription

Product & workflow

We turn unstructured feedback into reporting that teams can stake decisions on and enable AI agents to scale reliably.

Source-reported As recorded 2026-09-23

Founders & team

Alyona Medelyan

Founder/CEO

Alyona Medelyan, Ph.D. is the CEO of Thematic, an AI-driven customer insights solution. Thematic helps companies improve customer and product experience through insights from customer feedback. Their customers include LinkedIn, DoorDash, LinkedIn and Vodafone. Alyona holds a PhD in Natural Language Processing (NLP). Her academic publications have been cited by more than 2500 researchers. She frequently speaks on this topic at Data Science, AI and Customer Experience conferences.

LinkedIn X
Founder profile As recorded 2026-09-15
20team members reported
Source-reported As recorded 2026-09-15

Founded 2017 · Source

News & product activity

Sources & observations

Y Combinator

Profile depthenriched profile
Website observationwebsite reachable
Last website check2026-11-11
Location · source statedAuckland, Auckland, New Zealand; Remote
Pricing evidenceA pricing page was detected
Maturity: Not assessed · 4 of 6 areas documented

Source-based assessment · automated evidence rules

The retained text does not establish product availability or customer use.

Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Stage definitions
independent websitesource corroborationreachable websitedescriptive evidenceclassified market and modelsourced peoplesourced founding yearpricing page observed
startup.observe Directory coverage · Sources & method