Customer support

Solidroad

Website
Founded 2023Origin source ↗Checked 2026-09-15

Overview

Solidroad builds AI agents for CX teams, starting with training and QA. Solidroad agents train human reps in a simulated environment, and evaluate their performance in live customer channels.

By starting with training and QA, our agents learn how humans learn, and their performance can be compared directly with human reps. This enables us to prove the value of the rest of the agents on our roadmap.

Since launching last summer, we’ve reduced onboarding times by 50% at several of the world’s largest outsourced contact centres/BPOs like PartnerHero and Tech Mahindra, and improved go-live CSAT at Crypto.com by 3% (now above 90% CSAT).

Company description As recorded 2026-11-08

Founders & team

Mark Hughes

Founder/CEO

Co-founder and CEO of Solidroad (W25). Before Solidroad, I founded Gradguide, a coaching and mentorship network for recent grads, where I raised €2M, grew the team to 20, and exited in late 2022. Earlier in my career, I led Sales, Support, and Customer Success for EMEA at Chargify (now Maxio) and worked as an early sales rep at Intercom. I studied Business at Trinity College Dublin and spent a year at HEC Paris.

Founder profile As recorded 2026-09-15

Patrick Finlay

Founder/CTO

Co-founder and CTO of Solidroad (W25) and a second-time founder. Previously co-founded Monaru (S2019), where we helped individual creators earn $100k+ each by selling live classes online. Before that, I was as a product engineer at Intercom. I hold a BAI in Computer Engineering from Trinity College Dublin; my research focus was on dispute resolution mechanisms for Ethereum smart contracts.

Founder profile As recorded 2026-09-15
6team members reported
Source-reported As recorded 2026-09-15

Founded 2023 · Source

News & product activity

Sources & observations

Y Combinator

Profile depthverified profile
Website observationwebsite reachable
Last website check2026-11-11
Location · source statedSan Francisco, CA, USA
Pricing evidenceNo pricing page confirmed
Maturity: Not assessed · 3 of 6 areas documented

Source-based assessment · automated evidence rules

The retained text does not establish product availability or customer use.

Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Stage definitions
independent websitesource corroborationreachable websitedescriptive evidenceclassified market and modelsourced peoplesourced founding year