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Customer support

Open

Website

Founded 2024Origin source ↗Checked 2026-09-15

Overview

Open is an AI-powered, all-in-one customer support and communication platform — used in production by:

Print.com, Mollie.com, Viva.com, More.com, Orderchamp.com, OneCarNow.com, and other major enterprise companies.

We specialize in solving and automating complex support cases across email, web, phone, SMS, and WhatsApp.

We’re a research-based company currently working on releasing Support-Bench, the world’s most comprehensive AI customer support benchmark.

Our team consists of +3 programming language builders, a nationwide cybersecurity competition winner at age 16, and a dentist.

Company description As recorded 2026-11-08

LinkedIn GitHub Pricing About

Product & workflow

It scores every conversation, AI and human, against your standards, automatically.

Source-reported As recorded 2026-10-22

Pricing

No per-seat fees, no per-message fees, no surprises.

Source-reported As recorded 2026-10-22

Funding statements

We've raised $7M led by YC and X By Unifonic, with participation from Shorooq and Sadu.

Source-reported As recorded 2026-10-26

Founders & team

Previously OpenCopilot, Open, Opens

Company history As recorded 2026-11-08

Mohammad Gharbat

Founder

Building Open.cx

Founder profile As recorded 2026-09-15

21team members reported

Source-reported As recorded 2026-09-15

Founded 2024 · Source

News & product activity

Jan 13, 2025Open.cx Closes $1.52M Funding Round to Disrupt Customer Support with Advanced AI Solutions

Jan 13, 2025Adriaan Mol, Mollie CEO Koen Köppen, and YC back this new AI startup: Know more - Silicon Canals

Jan 12, 2025Adriaan Mol, Mollie-ceo Koen Köppen en Y Combinator investeren samen ruim 1,5 miljoen dollar in Open.cx, een AI-tool voor customer support die is ontwikkeld door ex-Mollie-medewerker Mohammad Gharbat.

Jan 12, 2025Revolutionizing Customer Support: Open.cx Secures $1.52M in Pre-Seed Funding - CEOWORLD magazine

Jan 12, 2025Adriaan Mol stapt in veelbelovende AI-start-up - Emerce

Cohort membership

Winter 2024

Winter 2024

Original evidence ↗

Sources & observations

Y Combinator

Profile depthenriched profile

Website observationwebsite reachable

Last website check2026-11-11

Location · source statedAmman, Amman Governorate, Jordan

Pricing evidenceA pricing page was detected

Maturity: Launched · 4 of 6 areas documented

Source-based assessment · automated evidence rules

The company website offers product access through a trial, free start, app download, purchase, or onboarding with existing-account login. Customer adoption is not established by this evidence.

Company website: home Checked 2026-10-22 · Company website: home Checked 2026-10-22

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Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Product overviewSource description Checked 2026-11-11
Product visualsNot documented
Founders & originsTeam information
Business model & pricingPricing page detected on company website; plans not reviewed Checked 2026-11-11
Funding & ownershipNot documented
Dated milestonesDated source activity: 2024 Q1 (quarter only)

Stage definitions

independent websitesource corroborationreachable websitedescriptive evidenceclassified market and modelsourced peoplesourced founding yearpricing page observed

Open

Overview

Product & workflow

Pricing

Funding statements

Founders & team

Mohammad Gharbat

News & product activity

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