Customer support

Duckie

Website
Founded 2023Origin source ↗Checked 2026-09-15

Overview

Duckie lets customer support teams build their own AI agents in minutes!

With Duckie, support teams can translate their tasks and processes into predictable and reliable AI workflows that saves them time and money. Folks use Duckie to handle a wide range of use cases, from answers customers technical questions to processing refunds, and everything in between.

Company description As recorded 2026-11-08
LinkedIn About
Customer supportAI agentBusinessesSmall businessesSubscription

Product & workflow

Support teams become AI builders, shipping agents that resolve tickets, investigate issues, and automate any workflow behind support.

Source-reported As recorded 2026-10-08

Founders & team

Previously Duckie AI (formerly Musa AI), Duckie AI

Company history As recorded 2026-11-08

Valerie Li

Founder

Cofounder and CEO of Duckie. Prior to Duckie, she has been a senior engineer for 6+ years with expertise in infrastructure. She was a tech lead at Netflix for 3 years, where she led the subscriber growth project that stopped password sharing, which added 8m new subscribers and $200m in revenue (and saved the company's stock price). Before that she was an engineer at LinkedIn, and got her Computer Science degree from USC.

LinkedIn
Founder profile As recorded 2026-09-15

Joel Ritossa

Founder

Co-founder and CTO at Duckie. Former AI Software Engineer at C3 AI, built Enterprise AI solutions. Princeton CS Class of 2020. Solving technical support with Valerie Li.

LinkedIn X
Founder profile As recorded 2026-09-15
4team members reported
Source-reported As recorded 2026-09-15

Founded 2023 · Source

News & product activity

Sources & observations

Y Combinator

Profile depthverified profile
Website observationwebsite reachable
Last website check2026-11-11
Location · source statedSan Francisco, CA, USA
Pricing evidenceNo pricing page confirmed
Maturity: Not assessed · 3 of 6 areas documented

Source-based assessment · automated evidence rules

The retained text does not establish product availability or customer use.

Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Stage definitions
independent websitesource corroborationreachable websitedescriptive evidenceclassified market and modelsourced peoplesourced founding year
startup.observe Directory coverage · Sources & method