Customer support

kapa.ai

Website
Founded 2023Origin source ↗Checked 2026-11-06

Overview

kapa.ai makes it easy for technical companies to build AI support and onboarding bots for their users. Teams at +150 leading startups and enterprises incl. OpenAI, Mixpanel, Mapbox, Docker, Next.js and Prisma use kapa to level up their developer experience and reduce support.

We enable companies to use their existing technical knowledge sources incl. docs, tutorials, chat logs, and GitHub issues to generate AI bots that answers developer questions automatically. More than 750k developers have access to kapa.ai via website widgets, Slack/Discord bots, API integrations, or via Zendesk.

Company description As recorded 2026-11-08

Founders & team

Emil Soerensen

Founder

Emil is the co-founder and CEO of kapa.ai (S23). Previously worked as an Engagement Manager at McKinsey & Company. Holds an MSc in Computer Science from Imperial College London and an MSc in Finance from London School of Economics (both with Finn!). 👋

Founder profile As recorded 2026-11-06

Finn Bauer

Founder

Finn is the co-founder and CTO of kapa.ai (S23). Previously worked as a software engineer at Bloomberg. Holds an MSc in Computer Science from Imperial College London and an MSc in Finance from the London School of Economics (both with Emil!).

Founder profile As recorded 2026-11-06
22team members reported
Source-reported As recorded 2026-11-06

Founded 2023 · Source

News & product activity

Sources & observations

Y Combinator

Profile depthenriched profile
Website observationwebsite reachable
Last website check2026-11-11
Location · source statedRemote
Pricing evidenceA pricing page was detected
Maturity: Launched · 4 of 6 areas documented

Source-based assessment · automated evidence rules

The company website offers product access through a trial, free start, app download, purchase, or onboarding with existing-account login. Customer adoption is not established by this evidence.

Company website: home Checked 2026-10-21

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Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Stage definitions
independent websitesource corroborationreachable websitedescriptive evidenceclassified market and modelsourced peoplesourced founding yearpricing page observed