Customer support

Abbot

Website

Abbot helps customer-facing teams work with their customers in Slack. Abbot watches activity to make sure that customers get replies quickly. Once Abbot joins a room, it summarizes conversations, tags relevant topics, and even suggests next steps. Abbot's Insights make it easy to see your team's responsiveness at a glance. Want to automate common t

Founded 2020Origin source ↗Checked 2026-09-15

Overview

Abbot helps customer-facing teams work with their customers in Slack. Abbot watches activity to make sure that customers get replies quickly. Once Abbot joins a room, it summarizes conversations, tags relevant topics, and even suggests next steps. Abbot's Insights make it easy to see your team's responsiveness at a glance. Want to automate common tasks? Abbot's built-in Skills functionality (think: small bits of code we run for you) can be triggered by customer topics, on a schedule, in response to external webhooks, or directly from chat.

Company description As recorded 2026-11-08
LinkedIn
Customer supportCopilot & assistantBusinessesSubscription

Founders & team

Previously Abbot (A Serious Business, Inc.)

Company history As recorded 2026-11-08

Paul Nakata

Founder

Engineer turned Salesperson: Sales and Product at GitHub, Sales at Replicated, Customer Development at Instabase, Co-founder / CEO at Abbot

LinkedIn X
Founder profile As recorded 2026-09-15

Phil Haack

Founder

Phil Haack is a co-founder and CTO of A Serious Business, Inc. building serious products for serious people. Very serious. We are the creators of Abbot, a friendly ChatOps platform that makes it easy to automate tasks from chat. Prior to A Serious Business, Inc., Phil was an Engineering director at GitHub and a Senior Program Manager at Microsoft.

LinkedIn X
Founder profile As recorded 2026-09-15
5team members reported
Source-reported As recorded 2026-09-15

Founded 2020 · Source

News & product activity

Sources & observations

Y Combinator

Profile depthverified profile
Website observationwebsite unreachable
Last website check2026-11-11
Location · source statedSan Francisco, CA, USA; Remote
Pricing evidenceNo pricing page confirmed
Maturity: Not assessed · 3 of 6 areas documented

Source-based assessment · automated evidence rules

The source reports an inactive or acquired company; current product identity needs review.

Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Stage definitions
independent websitesource corroborationdescriptive evidenceclassified market and modelsourced peoplesourced founding year
startup.observe Directory coverage · Sources & method