Customer support

Wharf fka Dots

Website

Dots (YC S21) helps companies interact with customers through their Slack or Discord customer communities in order to increase retention and drive revenue. Email is overloaded, and companies are already using chat communities to interact with customers. We enable b2b companies to scale interactions by automating manual tasks, such as DM-ing members

Overview

Dots (YC S21) helps companies interact with customers through their Slack or Discord customer communities in order to increase retention and drive revenue. Email is overloaded, and companies are already using chat communities to interact with customers. We enable b2b companies to scale interactions by automating manual tasks, such as DM-ing members, and analyzing the activity of key accounts.Companies such as Lattice, Confluent, On Deck and Culture Amp are using Dots already, and we have grown 40% MoM during YC. Sanket (ex-McKinsey) and Pranav (Princeton CS) are technical co-founders, and have been close friends since high school. Here's our product hunt launch.

Company description As recorded 2026-11-08
Customer supportWorkflow automationBusinessesMid marketSubscription

News & product activity

Sources & observations

Antler

Profile depthverified profile
Website observationwebsite reachable
Last website check2026-11-11
Location · source statedUS
Pricing evidenceNo pricing page confirmed
Maturity: Not assessed · 2 of 6 areas documented

Source-based assessment · automated evidence rules

The captured homepage does not clearly identify the listed business.

Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Stage definitions
independent websitesource corroborationreachable websitedescriptive evidenceclassified market and model
startup.observe Directory coverage · Sources & method