Customer support

cloud humans

Website
Founded 2020Origin source ↗Checked 2026-09-15

Overview

cloud humans introduces claudIA, every startup's CX super agent.

ClaudIA is a GPT based bot who can answer any customer support tickets with zero tech effort and already integrated with your current flows and systems.

With ClaudIA, you can automate 55-90% of your customer's enquiries while maintaining the same service level you are proud of. Gain efficiency, scalability and quality today.

Try it free (demo): https://www.cloudhumans.com/us/claudia-demo

Reach out if you have any questions: bruno@cloudhumans.com

Company description As recorded 2026-11-08
LinkedIn
Customer supportAI agentBusinessesSmall businessesUsage & volume pricing

Founders & team

Previously Cloud Humans

Company history As recorded 2026-11-08

Ian Kraskoff

Founder

In 2015, I became a door-to-door salesperson. Going outside, be it sunny or rainy, I realised how much opportunity was needed for talented people who worked in the front-lines. Before that, I had launched products for the unbanked population in the Americas. After that, I joined Uber Eats to launch it in Brazil, leaving the company as a GM. Most recently, I worked for Loft, a prop tech startup in Brazil, to lead it's the apartment acquisition area in addition to support and BPO.

LinkedIn X
Founder profile As recorded 2026-09-15

Felipe Serra de Oliveira

Founder

I've spent the last 5 years building CloudHumans from the ground up with my cofounders — a company on a mission to reinvent how businesses scale customer support through AI. I cut my teeth scaling some of the most iconic marketplace companies in Latin America. At Rappi Brazil, I led complex operations at breakneck speed as the head of operations for Brazil. Before that, I launched UberEats in Brazil and drove its operations expansion across 30 cities, growing the business 9X

LinkedIn
Founder profile As recorded 2026-09-15
30team members reported
Source-reported As recorded 2026-09-15

Founded 2020 · Source

News & product activity

Sources & observations

Y Combinator

Profile depthverified profile
Website observationwebsite reachable
Last website check2026-11-11
Location · source statedNew York City, NY, USA; São Paulo, SP, Brazil
Pricing evidenceNo pricing page confirmed
Maturity: Not assessed · 3 of 6 areas documented

Source-based assessment · automated evidence rules

The retained text does not establish product availability or customer use.

Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Stage definitions
independent websitesource corroborationreachable websitedescriptive evidenceclassified market and modelsourced peoplesourced founding year
startup.observe Directory coverage · Sources & method