Customer support

Sendbird

Website
Founded 2013Origin source ↗Checked 2026-09-15

Overview

We believe in a future where AI unlocks human potential across all facets of life. We envision an A2A (Agent-to-Agent) world where AI agents connect businesses and individuals, empowering them to achieve more than ever before. It’s a future where the impossible becomes possible, and human achievement is no longer bound by time and cognitive load. We power over 300M+ people's conversations every month and we are working with the leading customers such as DoorDash, Match Group, Yahoo!, PayPal, Walgreens, and have raised $220M+ in total funding from ICONIQ, Tiger Global, Meritech, Emergence, SoftBank Vision Fund, Steadfast, Shasta, and August.

Company description As recorded 2026-11-08

Founders & team

Previously SendBird

Company history As recorded 2026-11-08

John S. Kim

Founder/CEO

Co-Founder & CEO of Sendbird (YC W16). Building Delight.ai — the best-in-class AI agent platform for customer service. Sendbird is the world's #1 conversation platform with 300M+ MAU. Founded Paprika Lab (social gaming, acquired). Korea’s all-time #1 Unreal Tournament champion. CS Engineer who likes brain, deep tech, & complexity. • Personal website: https://positivetenacity.com • IG: https://www.instagram.com/dosh

Founder profile As recorded 2026-09-15

Brandon Jeon

Founder/Head of Trust and Safety

Co-founder & Head of Developer Experience and Quality Engineering at Sendbird, the conversations platform for mobile apps.

Founder profile As recorded 2026-09-15
300team members reported
Source-reported As recorded 2026-09-15

Founded 2013 · Source

News & product activity

Sources & observations

Hacker News · Y Combinator

Profile depthenriched profile
Website observationwebsite reachable
Last website check2026-11-11
Location · source statedSan Francisco, CA, USA
Pricing evidenceA pricing page was detected
Maturity: Not assessed · 4 of 6 areas documented

Source-based assessment · automated evidence rules

The retained text does not establish product availability or customer use.

Maturity is an evidence-based assessment, not a success rating. It may understate the current stage where evidence is limited. Coverage records documented areas, not a complete or independently audited company history.

Stage definitions
independent websitesource corroborationreachable websitedescriptive evidenceclassified market and modelsourced peoplesourced founding yearpricing page observeddocumentation observeddated product or funding activity